Personal information we collect and how it’s used
We collect personal information to provide services to our clients and their users and in association with our own business and marketing activities.
Personal information collected through our products and services
Results Direct complies with the European Union General Data Protection Regulation (GDPR) and the UK Data Protection Act (DPA). All processing done on behalf of our European clients is subject to Standard Contractual Clauses adopted by the European Commission.
Results Direct also complies with the EU-U.S. Privacy Shield Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information transferred from the European Union and the United Kingdom to the
United States. Results Direct has certified to the Department of Commerce that it adheres to the Privacy Shield Principles. To learn more about the Privacy Shield program, and to view our certification, please visit the Privacy Shield website.
Information collected through our products is used only in association with services provided to our clients and their users, for example to send event- and organization-related push notifications to your mobile device. Our products respect your choice regarding the sharing of your personal information. Read more about the privacy features of our products here:
Results Direct remains responsible for any of your personal information that is shared under the Onward Transfer Principle with third parties for external processing on our behalf.
Personal information collected through our websites and events
Results Direct collects a limited amount of personal information for our own legitimate interests, such as your name and email address, in response to contact requests through our websites, requests for product or service information, and registration for events where we sponsored or exhibited. This information is shared with our email marketing provider for the purpose of processing your requests and marketing our own products and services. Information collected through our events and webinars is also shared with the publicly disclosed sponsors of those events.
Accessing and updating your personal information
Whenever you use our products and services, we aim to provide you with access to your personal information. If that information is wrong, we strive to provide ways to update it quickly or delete it – unless we have to keep that information for business or legal purposes.
You have the right to request access to your personal data, to rectify problems, have it erased, restrict or object to how it’s used, and to obtain copies of information you provided to us. Personal data is retained in our backups for approximately one month after being removed in accordance with our data retention policies.
Please contact us regarding all matters of privacy and security with respect to your personal information.
Personal privacy inquiries
In compliance with the Privacy Shield Principles, Results Direct commits to resolve complaints about our collection or use of your personal information. Individuals with inquiries or complaints regarding our privacy practices should contact us first.
Results Direct is subject to the investigatory and enforcement powers of the US Federal Trade Commission (FTC). We are also committed to cooperate with the panel established by the European Union (EU) data protection authorities (DPAs) with regard to unresolved Privacy Shield complaints concerning data transferred from the EU. You may also refer a complaint to your local data protection authority and we will work with them to resolve your concern.
In certain circumstances, the Privacy Shield Framework provides the right to invoke binding arbitration to resolve complaints not resolved by other means.
Cooperation with authorities and other lawful purposes
We will share personal information with companies, organizations or individuals outside of Results Direct if we have a good-faith belief that access, use, preservation or disclosure of the information is reasonably necessary to:
- meet any applicable law, regulation, legal process or enforceable governmental request;
- enforce applicable Terms of Service, including investigation of potential violations;
- detect, prevent, or otherwise address fraud, security or technical issues; or
- protect against harm to the rights, property or safety of Results Direct, our users or the public as required or permitted by law.